SpinsHouse Terms and Conditions

Welcome to SpinsHouse Casino. These Terms and Conditions govern your use of our website and services. By registering an account, depositing funds, or playing any game at SpinsHouse, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

About Our Operation

At SpinsHouse, we are a company registered in the Republic of Cyprus, with our principal place of business at Elpidas 8, Pyrgos, 4534, Limassol, Cyprus. All gambling services available on our platform are provided by our parent company, registered at Hamchako, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros. We operate under an eGaming License issued by The Autonomous Island of Anjouan, Union of Comoros. Here at SpinsHouse, we established our platform to serve players across Australia, Canada, Germany, Spain, France, Italy, and Poland, with our site interface available in six languages.

Eligibility and Account Registration

You must be of legal gambling age in your jurisdiction to create an account with us. Our SpinsHouse platform is not available to residents of restricted territories, including North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Cote d'Ivoire, Liberia, Libya, Bulgaria, Malta, Sudan, Syria, the USA and its overseas territories, Lithuania, the United Kingdom, Greece, Cyprus, and several other listed regions. We use technological means to block access from these territories, and any funds deposited from a restricted territory will be forfeited. VPN use to circumvent these restrictions is not permitted.

• You must provide accurate and truthful registration information
• You may only hold one active account with us
• We reserve the right to suspend accounts that violate our policies

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Interac, credit/debit and reloadable prepaid cards, and bank transfer. Our minimum deposit is 20 AUD, which also serves as the qualifying amount for reload promotions. Our minimum withdrawal amount is 100 EUR per request. Withdrawals are processed to the same method used for depositing, on a first in, first out basis. If your deposit method does not support payouts, such as Ukash or paysafecard, we will process your payment by wire transfer instead.

Our maximum withdrawal limit is 5,000 EUR per rolling 30-day period, with any excess returned to your balance. We also cap maximum daily casino winnings at 100,000 EUR per 24-hour period (00:00-23:59 GMT). Each deposit must be wagered in full at least once before we approve any withdrawal request.

Bonus-Specific Withdrawal Limits

• No Deposit Bonus: maximum cashout of 50 EUR
• Cashback Bonus: maximum withdrawal is 10 times the cashback credited
• Assurance Bonus: wagering requirement of x1, maximum withdrawal is 3 times the bonus
• Deposits of 200 EUR or less: maximum withdrawal is 10 times the smallest deposit in play
• Comp Points: maximum withdrawal is 10 times the redeemed points, capped at 1,000 EUR

Verification and Documentation

Before processing any withdrawal, we may request documentation to verify your identity. This is not a no account casino, and KYC procedures apply before any payout is released. We may ask for photographic identification, a utility bill no older than six months, and proof of ownership of your deposit and withdrawal accounts. Documents must be submitted within 5 business days of our request to [email protected], otherwise your withdrawal request may be declined and the funds returned to your balance. In certain cases, we may also require phone verification or notarised documents.

Welcome Bonus and Promotions

Our SpinsHouse welcome package spans your first three deposits, offering up to 1200% in bonus funds up to AU$2,000 plus 180 Free Spins. We at SpinsHouse structure this as 400% plus Free Spins on each of the first three deposits. Wagering requirements are set at x33, and bonus funds may only be used on slots. You must use your bonus within 7 days of receipt, and the maximum bet while a bonus is active is 30% of your smallest deposit or bonus in play, including feature buys.

We also offer a Daily Reload Bonus, Weekend Special, Monday Boost, Tuesday Mania, and various game-specific reload promotions. Our Cashback Bonus and Assurance Bonus provide additional value, while our Pick 'n Play feature and regular tournaments give you more ways to engage with our platform. Bonuses will not be credited if your balance exceeds 1 EUR or if you have a pending withdrawal or active bonus at the time of deposit.

Loyalty Program and Rewards

Our Shop with Coins loyalty program allows you to earn Coins through our Login Rewards Calendar, tournaments, and deposits. These Coins can be exchanged for Free Spins, bonuses, cash rewards, and Crab Tickets. Our Login Rewards Calendar runs in repeating 3-day cycles, offering up to 30 reward days per calendar month, provided you have made a deposit within the previous three days. We reset progress and unclaimed rewards at 00:00 GMT on the first of each month.

At SpinsHouse, we also feature Bonus Crab, a live-streamed claw machine game played using Crab Tickets, along with Coin Tournaments where you compete based on total bet volume. Our VIP Program determines the availability and range of rewards accessible through our Shop.

Games and Providers

SpinsHouse Casino features slots as our main category, alongside Hold and Win titles, jackpots, live games, table games, scratch cards, and crash games. We work with 64 game providers, including BetSoft, Booongo, Evoplay, BGaming, Playson, Novomatic, and many others. Our live dealer games come from LuckyStreak, Vivo Gaming, SA Gaming, TVBET, Winfinity, and Super Spade Games. We offer Blackjack, Craps, Roulette, Video Poker, and Progressive Jackpots across our game library, accessible on both desktop and mobile browsers through instant play, with no downloadable app required.

Responsible Gambling and Account Limits

We encourage responsible play and allow you to set voluntary deposit limits on your account. If you set such a limit, your maximum withdrawal will be capped at 5 times that limit. Accounts that remain dormant, with no bets placed for 180 days, will have 10% of the remaining balance deducted monthly until the balance reaches 10 EUR or less.

Customer Support

We provide customer support through live chat and e-mail, available 24/7 in English, German, Spanish, French, Italian, and Polish. We do not offer phone support. For withdrawal-related documentation, you can reach us at [email protected]. Complaints are resolved within 90 days, with escalation to our compliance department when necessary.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. We recommend that you review this page periodically to stay informed of any updates. Continued use of SpinsHouse Casino after changes are published constitutes your acceptance of the revised terms.