SpinsHouse Privacy Policy

At SpinsHouse, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website, you agree to the practices described below.

Information We Collect

We collect the following categories of information when you interact with SpinsHouse:

• Registration details such as your name, date of birth, address, email address and phone number
• Identity verification documents, including photographic ID, utility bills and proof of ownership of your deposit and withdrawal accounts
• Financial information related to deposits and withdrawals, such as payment method details and transaction history
• Gaming activity, including bets placed, bonuses claimed, and game history
• Technical data such as IP address, device type, browser information and login timestamps
• Communications you send us via live chat or email

How We Use Your Data

Here at SpinsHouse, we use your personal data to provide and improve our services. Our purposes include:

• Verifying your identity and age before allowing deposits or withdrawals
• Processing deposits, withdrawals and bonus entitlements in line with our Terms and Conditions
• Complying with our legal and regulatory obligations under our eGaming License
• Preventing fraud, money laundering and unauthorised account access
• Communicating with you about promotions, account updates and support requests
• Analysing gameplay to improve our platform, games selection and customer experience

Know Your Customer (KYC) Verification

Our casino is not a no-account platform, and KYC applies before any withdrawal is approved. We may request a government-issued photo ID, a utility bill no older than six months, and proof of ownership of the payment method used for deposits and withdrawals. We require these documents to be submitted within five business days of our request. If you do not provide them in time, we may decline the withdrawal and return the funds to your balance. In some cases, we may also require notarised documents or a phone verification call before processing your payout.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Performance of our contract with you when you create an account and use our services
• Compliance with legal obligations imposed by applicable gambling regulations
• Our legitimate interests in preventing fraud and maintaining the security of our platform
• Your consent, where required, for marketing communications and certain cookies

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers to process your deposits and withdrawals
• Identity verification and fraud prevention services
• Game providers and platform suppliers that power our slots, live games and table games
• Regulatory authorities, where we are legally required to disclose information
• Professional advisors, such as auditors or legal counsel, where necessary

We at SpinsHouse ensure that any third party handling your data is bound by confidentiality obligations and takes reasonable steps to protect it. Our SpinsHouse platform relies on providers such as LuckyStreak, Vivo Gaming, SA Gaming and dozens of software studios, but we do not share more data with them than is necessary to deliver our games.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal, accounting and regulatory obligations. If your account becomes dormant, meaning no bets have been placed for 180 days, we may apply the dormant account policy described in our Terms, which includes monthly deductions from the remaining balance. Even after account closure, we may retain certain records where required by applicable law.

Your Rights

You have a number of rights regarding your personal data, and we are committed to respecting them. These include the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention requirements
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can contact our support team through live chat, available 24/7, or send us a request by email. Our SpinsHouse support staff will respond to your inquiry and guide you through the verification process required to protect your account from unauthorised access.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with our games and promotions. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our site.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include encryption of sensitive data, restricted access controls, and secure storage of identity documents submitted for verification. While we take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Restricted Territories

We do not knowingly collect or process personal data from individuals located in our Restricted Territories, and access from these locations is blocked by technological means. If funds are deposited from a restricted jurisdiction, those funds are forfeited in accordance with our Terms and Conditions. Our target markets include Australia, Canada, Germany, Spain, France, Italy and Poland, and our localisation covers English, German, Spanish, French, Italian and Polish.

Children's Privacy

Our services are intended only for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with any funds handled in accordance with applicable regulations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our team via live chat, available around the clock, or by email at [email protected]. We at SpinsHouse aim to respond promptly and handle all complaints fairly, with unresolved matters escalated to our compliance department within 90 days.